Client Confidentiality Notice


If you are or become a client of Renewal Care Partners LLC or its affiliates (collectively, “Renewal Care”), Renewal Care is required by law to maintain the privacy of your personally-identifiable health information collected and maintained as part of your medical record, or as part of the services we provide you, including any and all protected health information (“Health Information”). By law, Renewal Care must also follow the terms of the Client Confidentiality Notice (“Notice”) that we have in effect at that time.

This Notice applies only to the Health Information of Renewal Care’s clients. Please consult Renewal Care’s Terms of Use and Website Privacy Policy for information and terms regarding the use of websites under the control of Renewal Care.

In general, when we release your Health Information, we must release only the information we need to achieve the purpose of the use or disclosure. However, all of your Health Information that you designate will be available for release if you sign an authorization form, if you request information for yourself, or if it is being released to a provider regarding your treatment or due to a legal requirement.

We reserve the right to revise or amend our privacy practices described in this Notice in accordance with law. Any revision or amendment to this Notice will be effective for all of your Health Information which Renewal Care has created or maintained in the past, and for any of your records we may create or maintain in the future.


By phone: (877) 544-8161

By email: privacy@renewalcare.org

By mail: Renewal Care, Attn: Privacy Officer, 52 Vanderbilt Avenue, Floor 14, New York, New York 10017

The above contact information for Renewal Care’s Privacy Officer applies when contacting the Privacy Officer for any reason pursuant to this Notice.

I. Uses and Disclosures of Health Information

The law permits Renewal Care to use and disclose Health Information about you without your consent or written authorization when such use or disclosure is necessary to assist us with providing your health care services. We are also allowed to disclose Health Information about you to your insurance company or other responsible payor and to hospitals, physicians, nurses, providers, suppliers or other persons or entities for the provision of health care services. Examples of the various ways in which we may use or disclose your Health Information for purposes of treatment, payment and health care operations include the following:

For Treatment and Services
We may use and disclose your Health Information when providing you with treatment and services and coordinating your care with other health care providers involved in your care. For example, we may contact your authorized medical practitioner to discuss your plan of care. Your Health Information may be used by nurses and home health aides as well as by physical therapists, pharmacists, medical equipment suppliers, or other persons or entities involved in your care.

For Payment
We may use and disclose your Health Information for billing and payment purposes, including disclosing such information to an insurance company, another third-party payor, or to your authorized personal representative. We may also use your Health Information to bill you directly for items and services if you are the financially responsible party.

For Health Care Operations
We may use and disclose your Health Information as necessary for health care operations, such as management, staff evaluations, education and training, and for quality assurance. For example, Health Information of many clients may be combined and analyzed for purposes such as evaluating and improving quality of care and planning for services.

II. Specific Uses and Disclosures of Your Health Information

We are also permitted to use or disclose your Health Information without your consent or written authorization as follows:

III. Your Rights with Respect to Your Health Information

You and your authorized personal representatives have specific rights with respect to your Health Information, including the right to:

IV. Authorizations for Certain Uses and Disclosures of Health Information Other Than as Specified Above

Except as described in this Notice or permitted by law, Renewal Care will not use or disclose any of your Health Information for the following purposes without your written authorization:

If you provide us with authorization to use or disclose your Health Information, you may revoke the authorization at any time by writing to us. If you revoke an authorization, we will no longer use or disclose your Health Information for the purposes covered by the authorization, except where we have already relied on the authorization. Please note we are still permitted to use and disclose your Health Information for purposes not requiring your express authorization.

V. Complaints and Inquiries

You may file a complaint with Renewal Care if you believe that your privacy rights have been violated. If you wish to do so, or to request additional information related to this Notice, you should contact the Privacy Officer of Renewal Care. You may also file a complaint with the Secretary of the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.

VI. Changes to This Notice

Renewal Care is required to abide by the terms of this Notice of Privacy Practices as currently in effect. Renewal Care reserves the right to change the terms of this Notice and to make the new Notice provisions effective for all Health Information we maintain. Prior to implementing any revised Notice, Renewal Care Partners will provide you with a copy. This Notice is effective October 23rd, 2014.